v777's Privacy Policy
Learn how we collect, store, and protect your personal information — with complete transparency.
Introduction & Scope
v777 (referred to hereinafter as "we", "our", or "the platform") provides a safe and reliable online gaming service for Bangladeshi players. We believe that protecting your personal information is not merely a legal obligation — it is the foundation of your trust in us.
This privacy policy explains what information we collect about you when you use the v777 website and application, why we collect it, how we store it, and with whom we share it. By opening an account or beginning to use the services at v777, you consent to the terms of this policy.
This policy applies to the v777 website (v777.mom), its mobile version, and all associated services. You must be at least 21 years of age and must use the services in accordance with the terms stated in this policy.
What Information We Collect
v777 may collect the following types of information:
2.1 Information You Provide Directly
- Identity Information: Full name, date of birth, national ID number or passport number.
- Contact Information: Email address, mobile number, and current address.
- Financial Information: bKash, Nagad, Rocket account numbers or bank account details — required for processing transactions.
- Account Information: Username and password (stored in encrypted form).
- Support Conversations: Information provided via live chat or email at [email protected].
2.2 Automatically Collected Information
- Device Information: Device type, operating system, browser, and screen resolution.
- Log Data: IP address, login time, pages visited, and session duration.
- Cookies & Tracking Technologies: Session cookies, preference-saving cookies, and analytics-related data.
- Gaming Activity: Bet history, deposit and withdrawal records, and session information.
2.3 Information Received from Third Parties
As part of the identity verification (KYC) process, we may collect limited identity information from our approved verification partners. This information is used solely for fraud prevention and compliance purposes.
Purpose of Using Your Information
v777 uses your information for the following legitimate purposes:
Service Delivery & Operations
To create and manage your account, process deposits and withdrawals (via bKash, Nagad, Rocket, and bank transfer), personalize your gaming experience, and provide technical support.
Security & Fraud Prevention
To prevent unauthorized access, financial fraud, and money laundering. SSL encryption is used for identity verification and account protection.
Contact & Support
For important account notifications, transaction confirmations, promotional offers (with your consent), and managing 24/7 customer support.
Responsible Gaming
Gaming activity is monitored to identify patterns of addictive behavior and to provide assistance when needed. This is part of our commitment to your wellbeing.
Information Sharing & Disclosure
v777 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Partners
Partners who provide our technology, payment processing, and customer support services. These partners operate under strict confidentiality agreements and may only use information for specified purposes.
4.2 Game Providers
Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi may receive certain technical information — such as game session data — however, your personal identity information is not shared.
4.3 Legal Obligations
Information may be disclosed in response to court orders, lawful requests from investigative authorities, or to comply with applicable law. In such cases, we will make every effort to notify you as promptly as possible.
4.4 Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred. In such circumstances, we will notify you in advance, and the new entity will also be bound by this privacy policy.
Cookies & Tracking Technologies
v777 uses cookies and related technologies to improve your service experience. Cookies are small text files stored in your browser.
Essential Cookies
Required for the core functionality of the site. Maintains login sessions and ensures security.
Functional Cookies
Used to remember your language preferences, game settings, and user preferences.
Analytics Cookies
Used to understand how users interact with the site — helps improve the quality of the service.
Security Cookies
Used to prevent fraud and CSRF attacks, and to protect your account.
You can control cookies by changing your browser settings. However, disabling certain essential cookies may affect the functionality of the site.
Data Security Measures
v777 has implemented industry-standard technical and organizational measures to protect your information:
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Password Hashing: Your password is never stored in plain text — strong encryption algorithms are used.
- Access Controls: Only authorized personnel can access your information, and only to the extent necessary to perform their duties.
- Firewall & Intrusion Detection: Our infrastructure is under continuous monitoring.
- Regular Security Audits: The security of our systems is regularly verified by third-party experts.
- Data Minimization: Only the information necessary to operate the service is collected.
🔒 Our Responsibility in the Event of a Security Breach
If a security breach occurs that may put your information at risk, we will notify you as quickly as possible. At the same time, the relevant authorities will be informed and the necessary steps will be taken to minimize the damage.
Data Retention Period
v777 does not retain your information beyond the period necessary. Different retention policies apply to different types of information:
- Account Information: Retained for as long as your account is active. After account closure, it may be kept for a defined period for financial audit purposes.
- Transaction Records: Retained for an extended period to comply with financial regulations.
- Support Conversations: Retained for a defined period to improve service quality.
- Analytics Data: May be retained long-term for service improvement purposes after being anonymized.
If you request account closure, information not subject to legal obligations will be deleted within a reasonable timeframe.
Your Rights & Choices
As a v777 user, you have the following rights regarding your own information:
Right to Access
You may request to know what information we hold about you and to receive a copy of it.
Right to Rectification
If your profile contains incorrect or incomplete information, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your information be deleted, subject to the limits of legal obligations.
Right to Object to Processing
You have the right to object to marketing communications and to certain types of data processing.
Right to Portability
You may request to receive your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily restricted.
To exercise these rights, contact us at [email protected] or via live chat. We will respond to your request within a reasonable timeframe.
Protection of Minors
v777 is for users aged 21 and above only. We do not knowingly collect any information from minors. We follow an age verification process at the time of account registration.
If you believe a minor is using our platform, please contact us at [email protected]. We will investigate the relevant account immediately and take the necessary steps.
International Data Transfers
To operate the v777 service, some data may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:
- Applicable data protection laws in the destination country are being complied with.
- The receiving party is capable of providing protection equivalent to this privacy policy.
- Where required, contractual safeguards are in place.
Our primary goal is always to ensure the highest level of security for your information, wherever it is stored.
Third-Party Links & Services
The v777 platform may incorporate software from game providers. These third parties have their own privacy policies, and v777 is not responsible for their data practices. We recommend that you read the privacy policies of the relevant providers.
Changes to the Policy
v777 may update this privacy policy as needed. For significant changes, we will notify you via your registered email address or through a notice on the platform.
Continued use of the platform after any changes means you have accepted the new policy. We therefore recommend checking this page periodically.
Dispute Resolution & Applicable Law
Any dispute relating to this privacy policy will first be addressed through negotiation. If a resolution cannot be reached through negotiation, further steps will be taken in accordance with the relevant legal framework.
If you have any questions or concerns about any aspect of this policy, contact us directly — we are always here for you.
Have Questions About Privacy?
Our 24/7 support team is ready to answer any questions you have in Bengali and English.
Email: [email protected]